top of page

Terms and Conditions

Note: Please ensure you have read and understood these Terms and Conditions before booking our services. By booking an appointment, you agree to be bound by these terms.
 

1. Standard Conditions of Engagement

This Energy Performance Certificate (EPC) is produced by a licensed Energy Assessor who is a member of a government-approved accreditation scheme. The assessor is obligated to provide the EPC in accordance with scheme standards and regulations.

To maintain accreditation, the Energy Assessor must:

  • Demonstrate competence by passing assessments aligned with National Occupational Standards.

  • Hold appropriate professional indemnity insurance covering negligence.

  • Adhere to the standards and code of conduct specified by their accreditation scheme.

An EPC is only valid if it has been produced by a licensed Energy Assessor and lodged on the official Energy Performance Certificate Registers operated by the government via the gov.uk website.

Please note that any additional services provided by the Energy Assessor are not covered under these Terms and Conditions and must be arranged through a separate agreement.

If you have any complaints regarding the EPC or the services provided, please refer to the Complaints Procedure in Section 7 of this document.
 

2. Scope of the Report

The EPC provides:

  • An assessment of the property's energy performance, fuel costs, and environmental impact in terms of carbon dioxide (COâ‚‚) emissions.

  • An energy efficiency rating, indicating overall efficiency and potential fuel cost savings—the higher the rating, the more efficient the property.

  • An environmental impact rating, measuring the property's impact on the environment—the higher the rating, the lesser the impact.

  • Recommendations for energy improvements to enhance the property's performance.

The EPC does not include:

  • Property valuation or considerations such as location, access to public transport, or local amenities.

  • Detailed condition reports of the building or its services.

  • Identification of health and safety risks, except those that may affect the Energy Assessor during the inspection.

For advice on matters not covered by the EPC, clients should seek independent professional services.
 

3. Inspection Details

The Energy Assessor will conduct a visual, non-invasive inspection of both the interior and exterior of the main building, including visible parts of gas and electricity services. Therefore, the assessor will not:

  • Lift carpets, floor coverings, or floorboards.

  • Move furniture or remove contents from cupboards.

  • Dismantle secured panels or electrical fittings.

Access to loft spaces will be provided via a ladder supplied by the assessor, provided it is safe to do so and complies with health and safety protocols.

​

4. Client's Responsibilities 
Access and Parking

To ensure a smooth and timely assessment, the client is responsible for:

Providing Reasonable Access: Ensuring that the property is accessible at the scheduled appointment time, including all areas necessary for the assessment.

If any areas are inaccessible or not inspected, the assessor will notify you, indicating any potential concerns and recommending further investigations if necessary.

EPC Validity

By booking an assessment, the client confirms that they have checked for an existing valid Energy Performance Certificate (EPC) for the property by going to find-energy-certificate.service.gov.uk. If an EPC is found to be valid, the client agrees that a new assessment is required due to reasons such as changes to the building fabric or services, or any other relevant factors necessitating a new EPC.


5. Payment Policy

Invoice Issuance: After the completion of your appointment, you will receive an invoice for the total cost of the service.

Payment Due Date: The due date for the payment will be specified on the invoice provided after your appointment. Please ensure payment is made by this date to avoid any delays.

Energy Performance Certificate (EPC) Release: The Energy Performance Certificate will not be lodged or released until full payment has been received. Prompt payment ensures timely access to your EPC.

Payment for Abandoned Assessments: If the appointment needs to be abandoned partway through due to reasons within your control, an invoice for the prorated work completed up to that point, including travel time and expenses, will be issued.

Non-Payment Consequences: If full payment is not received within three months of the assessment date, the EPC will become void, and a new assessment will be required. Any previous work conducted will be invalidated, and a new booking will be necessary.

Payment Methods: We accept the following payment methods:

  • Bank Transfer

  • Credit/Debit Card

  • PayPal
     

6. Cancellation and Rescheduling Policy

Client Rights

Rescheduling Appointments: To reschedule your appointment, please notify us at least 1 hour prior to the scheduled time. We will be happy to arrange a new appointment at a mutually convenient time without any additional fees.

Cancellations:

  • Cancellation More Than 1 hour Before Appointment: If you cancel more than 1 hour before your appointment, there will be no charge.

  • Cancellation Within 1 hour of Appointment: Cancellations made within 1 hour of the appointment time may incur a cancellation fee of £25, reflecting the time allocated for your appointment.

  • No-Show Policy: If you fail to be present at the property at the scheduled appointment time without prior notification, we reserve the right to charge a no-show fee of £25 to cover the time and expenses incurred.

Energy Assessor Rights

The Energy Assessor reserves the right to withdraw from the contract under the following circumstances:

  • Health and Safety Risks: If the property poses health and safety risks beyond normal residential conditions.

  • Restricted Access: If access is limited, preventing a complete and accurate EPC.

  • No Access Upon Arrival: If the assessor arrives at the property at the scheduled time and no one is present to provide access within 15 minutes, the appointment may be cancelled, and the client may be charged a no-show fee as specified in the Cancellation Policy.

  • Parking Restrictions:

    • Informing About Parking Restrictions: Failing to notify the Energy Assessor in advance if there are any parking restrictions near the property, such as permit-only zones, metered parking, or limited parking availability.

    • Providing Parking Permits: Where applicable, failing to supply a visitor parking permit to the assessor to allow parking in restricted areas without incurring penalties, if alternative parking is not available within a reasonable distance.

    • Alternative Parking Solutions: If parking is not available within a reasonable distance (a walking distance that allows the assessor to carry necessary equipment, including a ladder, without undue delay to the appointment or excessive encumbrance).

  • Utilities Not Operational: If electricity and gas (if applicable) are not connected and functional, including operational lighting.

  • Construction Sites: If the property is a construction site without a competent contractor present to ensure safety compliance.

  • Conflict of Interest: If any potential or actual conflicts of interest are identified at any stage.

  • Abuse or Discrimination: If the Energy Assessor experiences any form of abuse, harassment, discrimination, or threatening behaviour from the client or individuals present at the property.

If the Energy Assessor must abandon the appointment due to reasons within your control, we reserve the right to charge a pro-rata fee for any abortive work conducted up to that point, including travel time and costs.

If you wish to reschedule after an incomplete assessment, a new booking must be made, and the payment policy will apply as usual. Any work performed during the first visit that does not need to be repeated on the second visit will be applied as a discount on the second booking’s invoice.

Rescheduling by Energy Assessor

In the event that the Energy Assessor needs to reschedule or cancel the appointment due to unforeseen circumstances, we will notify you promptly to arrange an alternative appointment at the earliest convenience. If rescheduling is not possible, no charges will be applied.
 

7. Data Protection and Privacy

We are committed to protecting your privacy. All personal data is handled in accordance with the Data Protection Act 2018 and our Privacy Policy. Your information will only be used for the production of the Energy Performance Certificate and related services. It will not be shared with third parties without your explicit consent, except as required by the assessor's government-approved accreditation scheme.
 

8. Complaints Procedure

Our Commitment

We strive to provide exceptional service. If you are dissatisfied, please let us know promptly so we can address your concerns.

How to Lodge a Complaint

You may contact us through any of the following methods:

Contact Person: Mr. Christopher Harrop

Address: 21 Grasmere Close, Newbold, Chesterfield, S41 8EG

Phone: 07763 503054

Email: chris@greenpeakdea.co.uk

We aim to resolve all complaints within five working days. If additional time is required, we will inform you of the expected timeline and the person handling your complaint.
 

Escalation

If you are not satisfied with our response, you may escalate your complaint to our accreditation scheme:

Elmhurst Energy Systems Limited

Unit 16, St Johns Business Park

Lutterworth, Leicestershire, LE17 4HB

Phone: 01455 833250

Email: enquiries@elmhurstenergy.co.uk

Website: www.elmhurstenergy.co.uk

They offer an independent mediation and adjudication service.

Please note that this complaints process does not affect your statutory rights or your ability to pursue legal action.
 

9. Operating Area

GreenPeak Domestic Energy Assessors operates within a 40-mile radius of Chesterfield, S41. This service area allows us to provide timely and efficient services to our clients.

For properties located beyond this radius, additional fees may apply to cover travel expenses and time. These fees will be discussed and agreed upon on a case-by-case basis. Clients are encouraged to contact us directly to explore options for services outside our standard operating area.
 

10. Amendments to Terms and Conditions

GreenPeak Domestic Energy Assessors reserves the right to amend these Terms and Conditions at any time. Any significant changes will be communicated to clients via email or posted on our website. Changes will become effective immediately upon notification. Clients who do not agree with the amended terms may cancel their services in accordance with the Cancellation and Rescheduling Policy.
 

11. Contact Information

If you have any questions or require further clarification on any of the Terms and Conditions, please do not hesitate to contact us:

Mr. Christopher Harrop

Domestic Energy Assessor & Retrofit Assessor

GreenPeak DEA

Address: 21 Grasmere Close, Newbold, Chesterfield, S41 8EG

Phone: 07763 503054

Email: chris@greenpeakdea.co.uk

Website: www.greenpeakdea.co.uk

bottom of page